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Is my order secure?
Yes, it is very secure to do business with us. The Payment platforms we utilize are SWREG and RegNow, which are branch companies belong to Digital River. Via these two secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as confidential information and will never be disclosed without your specific permission.
For detailed privacy statement of these two payment platforms, please refer to:
How soon will I get the product I ordered?
After your order is processed successfully, you will first receive a confirmation e-mail for your order sent from SWREG or RegNow, which contains all of your order data including your INVOICE or RECEIPT.
An order request will also be sent to our database by email. As soon as we received the order request, a registration e-mail will be sent to you afterward in two hours or so. Then you can download the program from the URL and register it with the Registration Code which is contained in the registration email.
If you order a CD version, the CD will be shipped within two business days after receiving your order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas). However, it usually takes much shorter time. Besides, you still will first receive its registration email at the first.
What can I do if I haven't got my unlock key after payment?
There are some reasons why this could happen. In most cases, it is caused by that the registration email is held back as "SPAM" by your email provider.
Actually, you can go to Quick Keycode Retrieval Center and fill in a text box with your registered email address or your order number. Then you can get the keycode by yourself.
If you can’t get it from this way, you can also contact us to get help.
What's your Upgrade Policy?
Being a registered user of Wondershare software, you are entitled to a free copy of any minor updates to this Product. For example, if you have purchased version 1.0 of the Product, you will get all the further 1.x versions free.
In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features.
What's your Refund Policy?
Wondershare Software's Products are provided as trial versions for download directly from our site. Use these 'try-before-you-buy' versions to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version.
All sales are final. Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist within the first 30 days of purchase.
There is no functional difference between the trial version and full version. The only difference is that the trial version puts a watermark on the output video.
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